Shipping Policy
At Paws Bounce, we’re committed to getting your pup’s favorite products to your door as quickly and safely as possible. Below you'll find all the details about our shipping process.
1. Order Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Times & Delivery
We partner with trusted carriers to deliver your products efficiently. Estimated delivery times:
- Domestic (U.S.) Shipping: 5–10 business days
- International Shipping: 10–20 business days (depending on location)
Please note: Delivery times may vary based on your location and current shipping conditions (weather, customs, etc.).
3. Shipping Costs
- We offer free shipping on orders over $50 (U.S. only).
- Standard shipping fees will be calculated at checkout based on your delivery location and selected shipping method.
4. Tracking Your Order
Once your order has been shipped, you’ll receive a confirmation email with tracking information. You can follow your package’s journey right to your doorstep.
5. Incorrect Shipping Information
Please double-check your shipping address before completing your order. Paws Bounce is not responsible for delays or losses due to incorrect or incomplete addresses.
6. Customs, Duties & Taxes (for international orders)
International shipments may be subject to customs fees, duties, or taxes upon arrival. These charges are the responsibility of the customer and vary by country.
7. Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact us at support@paw-bounce.com. We’ll work with the carrier to resolve the issue promptly.